Services

Building on our engineering level knowledge of the products we sell as well as on our experinces in planning, implementation and operation, Teroline provides wide range of services to ensure that you wil be satisfied with your choice.

Pre-sales and after-sales product support

We are here to help selecting the products and solutions that best suits your needs. Just send us a quick message by clicking on the question mark in the product page if you have a question related to the chosen product. In case you have a more complex topic to discuss with us, drop us an email via our contact form or directly to support@teroline.eu. Inquiries are answered on workdays between 8.00 a.m and 17.00 p.m. Cental European Time (GMT+1).

Solution planning

Skilled professionals at Teroline are standing by to assist you turing your ideas into working solutions. Taking both technical and commercial apects into consideration, we collect your requirements, make sugestions and give explanations, and work out the solution that is the most appropriate for the job.

Pre-staging

Most of the networking products we sell have advanced managed features. The pre-staging and configuration services we offer aim to complete product configuration tasks and verify correct operation before delivery.

We ensure you receive fully functioning products and solutions when requested to perform pre-staging activities. Additionally, this process also helps you to reduce the actual installation time on site thus reducing logistics costs in the supply chain.

Business PRO support

Teroline supports mission critical and time critical businesses by delivering 24 hours a day, 5 days a week (24x5), and 24 hours a day, 7 days week (24x7) support services to its Business PRO customers. You can send your inquiries to businesspro@teroline.eu and we will get back to you within 4 hours.

Business PRO membership is required for accessing this service.

Next Business Day Advanced Hardware Replacement (NBD AHR)

With our NBD AHR service, we help you to handle hardware failures quickly and reliably. Provided the eligibility is confirmed by Teroline before 16.00 p.m, an advance replacement will be arranged for next business day delivery.

Business PRO membership is required for accessing this service.